~ POLICIES ~

PRODUCT REFUND POLICY:

 

   1. In the case of an allergic reaction to a product, we will gladly accept returns. We only ask that you enclose your original purchase slip with a note stating which product caused the reaction. Please also briefly describe your reaction/symptoms from the product. This information will help Naturopathica evaluate testing results on the product being returned.

    2. We will be happy to exchange unopened products in their original condition and recommend an alternate product from our line within 30 days of your original purchase.

    3. We will also gladly accept a return if our client is unhappy with a product (as long as it has not been tampered with or used more than half way), and we will issue our client a store credit towards any of our services or products.

 

We Believe in the NCEA Code of Ethics:

 

Client Relationships:

 

Estheticians* will serve the best interests of their  clients at all times and will provide the highest  quality service possible.

 

Estheticians will maintain client confidentiality, keep treatment and documentation records, and  provide clear, honest communication.

 

Estheticians will provide clients with clear and  realistic goals and outcomes and will not make false  claims regarding the potential benefits of the  techniques rendered or products recommended.

 

Estheticians will adhere to the scope of practice of  their profession and refer clients to the appropriate  qualified health practitioner when indicated.

 

Scope of Practice:

 

Estheticians will offer services only within the scope  of practice as defined by the state within which they  operate, if required, and in adherence with appropriate  federal laws and regulations.

 

Estheticians will not utilize any technique/procedure  for which they have not had adequate training and shall represent their education, training, qualifications and  abilities honestly.

 

Estheticians will strictly adhere to all usage  instructions and guidelines provided by product and  equipment manufacturers, provided those guidelines and  instructions are within the scope of practice as defined  by the state, if required.

 

Estheticians will follow, at minimum, infection control practices as defined by their state regulatory agency, Centers for Disease Control & Prevention (CDC) and Occupational Safety & Health Administration (OSHA).

 

Professionalism:

 

Estheticians will commit themselves to ongoing education  and to provide clients and the public with the most accurate information possible.

 

Estheticians will dress in attire consistent with  professional practice and adhere to the Code of Conduct  of their governing board.

 

 *For the purpose of the NCEA Code of Ethics, the use of  the term Esthetician applies to all licensed skin care professionals as defined by their state law.