~ POLICIES ~
Our recommendation for you to secure your preferred appointment is to schedule your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation. REJUVENATE Sanctuary Gift Certificates may also be used in lieu of a credit card to hold your appointment. We hold this information as part of our cancellation policies and only make necessary charges to your account on the date of your scheduled service.
Details of our cancelation policy are provided below.
Online Reservations are for existing clients with a Credit Card on file. Your service will not be charged until service is performed.
Cancellation Policies and Fees:
We value your business and ask that you respect the spa's scheduling policies. Your spa treatments are reserved especially for you. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.
Any cancellations with less than 24 hours of notice can be subject to a cancellation fee of $35.00. Clients who miss their appointments without giving any prior notification WILL Be charged a service fee of $35.00. We recognize the time of our clients and staff is valuable and have implemented this policy so potential business of other clients who could have scheduled an appointment for the same time. As an employer, I value my staff and they are paid whether the client is present for a service or not.
When you schedule your appointment with us, you are agreeing to the policies as written above. All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. A Billing will ONLY occur if there is a cancellation or no show for any appointment at REJUVENATE Sanctuary.
In the instance that a client is running late for an appointment, we may have to reschedule or shorten a service. Therefore, please call to inform us of your arrival so we can accommodate you as best as possible.
Clients using Retin A (or any similar prescriptive topical medication) must stop using product 2 weeks prior to having waxing services or peels performed.
Your appointment confirmation is important to us.
When you are a new client we will confirm by phone as well as, by email as a courtesy.
When your appointment is booked we will send an email confirmation at the time of booking.
if you are a new client, 24 hours prior to your appointment,, we will call you to confirm.
All clients will automatically receive a confirmation via email 24 hours in advance.
PRODUCT REFUND POLICY:
1. In the case of an allergic reaction to a product, we will gladly accept returns. We only ask that you enclose your original purchase slip with a note stating which product caused the reaction. Please also briefly describe your reaction/symptoms from the product. This information will help Naturopathica evaluate testing results on the product being returned.
2. We will be happy to exchange unopened products in their original condition and recommend an alternate product from our line within 30 days of your original purchase.
3. We will also gladly accept a return if our client is unhappy with a product (as long as it has not been tampered with or used more than half way), and we will issue our client a store credit towards any of our services or products.
We Believe in the NCEA Code of Ethics:
Estheticians* will serve the best interests of their clients at all times and will provide the highest quality service possible.
Estheticians will maintain client confidentiality, keep treatment and documentation records, and provide clear, honest communication.
Estheticians will provide clients with clear and realistic goals and outcomes and will not make false claims regarding the potential benefits of the techniques rendered or products recommended.
Estheticians will adhere to the scope of practice of their profession and refer clients to the appropriate qualified health practitioner when indicated.
Scope of Practice:
Estheticians will offer services only within the scope of practice as defined by the state within which they operate, if required, and in adherence with appropriate federal laws and regulations.
Estheticians will not utilize any technique/procedure for which they have not had adequate training and shall represent their education, training, qualifications and abilities honestly.
Estheticians will strictly adhere to all usage instructions and guidelines provided by product and equipment manufacturers, provided those guidelines and instructions are within the scope of practice as defined by the state, if required.
Estheticians will follow, at minimum, infection control practices as defined by their state regulatory agency, Centers for Disease Control & Prevention (CDC) and Occupational Safety & Health Administration (OSHA).
Estheticians will commit themselves to ongoing education and to provide clients and the public with the most accurate information possible.
Estheticians will dress in attire consistent with professional practice and adhere to the Code of Conduct of their governing board.
*For the purpose of the NCEA Code of Ethics, the use of the term Esthetician applies to all licensed skin care professionals as defined by their state law.